FAQ – Watcha

General

Do you have a physical store? Do you have a physical store?

No, we do not have a physical store. Our products are only available via the webshop. The address on the website is our office address.

How long is the warranty on the watches? How long is the warranty on the watches?

We offer a 1 year warranty on all our watches. WATCHA has a flexible and customer-friendly warranty policy.

What are the shipping costs? What are the shipping costs?

Orders from €100 are shipped free of charge. View our shipping procedure for more information.

Which payment methods can I use? Which payment methods can I use?

You can pay via iDEAL, Maestro, Visa, MasterCard, Bancontact, PayPal and AfterPay.

Dispatch

How long does delivery take in the Netherlands and Belgium? How long does delivery take in the Netherlands and Belgium?

Orders placed before 8:00 PM on workdays are usually delivered the next day. Orders placed during the weekend will be delivered on Tuesday.

What is the delivery time within Europe? What is the delivery time within Europe?

The delivery time for orders within Europe is 2 to 4 working days.

Are there shipping costs? Are there shipping costs?

Shipping is free for orders over €100. Additional shipping charges may apply during promotional periods.

Returns

How can I return an item? How can I return an item?

If you wish to return an item, please complete the withdrawal form, print it out and include it with your return shipment.

How much time do I have to return my order? How much time do I have to return my order?

You have 14 days to return your order, provided it meets our return conditions.